Our support community provides guides for installation and troubleshooting, and educational materials for using QQube and using QQube with other reporting and analytic applications.
We also furnish an instant messenger to communicate - in real time, on demand - with our staff to get quick answers to your questions. It requires registration with our support community.
We do not provide on-demand phone support, as we have found that we can more efficiently serve more of our valued customers in a quicker period of time using our community support methods.
Discussion Forums are public and Cases are private. Posting to either medium requires that you register with our support community.
We solve over 99% of all issues using our free support offerings, but there are times where an issue requires escalation to an engineer for login and phone assistance.
The fee is $145.00 per incident and must be paid at the beginning of your call using MC, Visa or Discover.
There are three ways to secure a call back, paid support incident:
In order to post questions, create cases, and communicate in real time with our staff, it is necessary to register with our community to protect existing members from spam, or inappropriate communications.
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