My Synchronize log summary says ERROR for every sync for the past two weeks. However, when I open the log and look at the detail, there are no errors, nothing but SUCCESS all the way down the report.
What is the error that the summary page is reporting?
DanielGL
This issue persists. Every sync log shows ERROR and I have identified inventory data that does not match QB.
Since my working database was originally assembled as a trial on my local machine and then moved to a server, I decided to remove the company file and start over. The initial sync still reported an error on the summary screen but no error in the log itself.
I'm sorry, but I don't see how I can be expected to send to QQube the sync log file which contains a list of every customer and all their data. Can someone please explain how the sync summary can report an error that does not show up within the log?
The synch log only shows summary information regarding QB data extraction and environment detials that help us to identify specific issues that you might have with QQube communicating with QuickBooks; e.g. QB year and release, file size,
Here is everything you need to know about the synch process: https://clearify.com/wiki/view/260/synching-your-quickboooks-data
95% of all QQube issues are about communication issues with QuickBooks; 100% of those are controllable by the user. The log can be sent immediately to us via the 'Send to CLEARIFY button' at the bottom of the log page so that we can quickly respond for correction of the appropriate communication issue.
There is nothing in there that would compromise the details of your QB file, and to our knowledge, a Log has never shown an error without some type of corresponding message/error within the log.
Additionally, if you have ANY log that has an error - in the list of logs -, and it has not been opened/read, then the Synchronizer Tool will show the words 'Synchronizer Logs' in Red. This is intended to tell the user that the specific issue has not been dealt with.
If you send the specific error log using the button as outlined above, we can get you a quick response. Can you also please send the specific log where you re-loaded the data and shows no errors. Lastly send a picture of the list of logs.
Thank you for the response.
I had already read the information you referenced. My sync file does include a digest of all customer data, so I can't send it...
I understand that QQube doesn't work correctly with QB 2013 Enterprise R3. After we were advised by Intuit to *not* use R4, we of course complied and stuck with R3. I just spoke with Intuit and the technician this time indicated there was no reason that we shouldn't upgrade to R4 and there never was a reason to not upgrade. I'll try upgrading to R4 and see what happens. Hopefully all will end well...
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