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Posted in: QQube    Excel and Excel Add-In

wrong class in sales detail

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  • Good morning everyone,

    QB sales by item report unables us to show the class for each sale line.

    The QQube "sales details (list)" shows the wrong class for some reason on some lines (we added the "classfullname" to the standard QQube list). Any idea why  ?

    Thank you for your help

    Ph.J.Drouhin

  • We have no known issues with data accuracy in the sales subject, including class.

    Here is our troubleshooting guide for sorting this out: https://clearify.com/wiki/view/393/troubleshooting-guide

    Normally it is either a QB corruption issue - which is corrected by a QB rebuild, and a complete reload of data into QQube, or a data synch error e.g. interruption, abort - which also requires a complete reload of data into QQube.

  • Hi,

    I have refreshed everything, even restarting from scratch the qqube config.

    More specifically, here is what I noted.

    Looking at an invoice and its class column, its is mixed: lines with a class (for example CL), lines without a class.

    The QB list report I generated under excel, includes the class/classname field ("QQube<Class Name>" comment). This column shows a CL class for lines that did not have it in the Qb invoice. Could I have picked the wrong class field ?

    Thanks

    Ph.J.Drouhin

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