Review Our Technical Support Policy
Intuit does not give developers direct access to the QuickBooks database; never have, never will.
Instead they provide a somewhat kludgy and quirky 20 year old Software Development Kit (SDK) which controls the specific methods of attaching to QuickBooks and extracting data.
But with a small amount of understanding - it works seamlessly.
95% of customer issues are related to implementation, which includes installation, first time setup and understanding the synch process. This may be the result of:
Our 475+ step-by-step How-To Guides have been honed over a decade and thousands of customers. There is method to our madness!
If you have synch issues, the first thing to do is highlight the log error, and follow the Support Guide it is linked to. Since there is a finite list of Intuit SDK synch error messages, this should solve 95% of all your issues; there are no surprises.
If you highlight a log, and the resulting link is a guide that appears to be non-specific, then we make it easy to submit a synch log to technical support:
If you have reviewed the guides and you still have installation, setup (or licensing) issues then you must have an account to be able to communicate with an engineer.
Once you login you will be able to:
REMEMBER: if you are having synch issues, you can send the log and auto submit a ticket without the need to login - see above.
When submitting a ticket please:
How to use the instant messenger:
There are other reasons you may want to interact with our support engineers: