The QQube technology has many years under its belt, and with a large customer base, it is stable and mature.
Accuracy is the number one goal, and, with each release, we perform rigorous testing. We match the data from each analytic against various QuickBooks reports, ensuring that the proper filters are being used to match the final results. When, in working on a case with a customer, we find bugs - we fix them as quickly as possible.
We created a short, comprehensive troubleshooting guide that takes you step-by-step through the possible causes of data accuracy, and gives you steps to help you ascertain whether a QB file rebuild, and complete reload of your data in QQube solves your problem - or not. The guide also includes instructions for properly creating a ticket, and attaching logs, screen-shots, QB reports, and QQube files, to help our engineers investigate your specific issue.
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