The QQube technology has many years under its belt, and with a large customer base, it is stable and mature.
Accuracy is the number one goal, and, with each release, we perform rigorous testing. We match the data from each analytic against various QuickBooks reports, ensuring that the proper filters are being used to match the final results. When, in working on a case with a customer, we find bugs - we fix them as quickly as possible.
We created a short, comprehensive troubleshooting guide that takes you step-by-step through the possible causes of data accuracy.
99% of the time a complete reload of your data from scratch in QQube solves your problem - especially if it has been running correctly previously.
But, if a complete reload from scratch doesn't fix your accuracy issues, then the guide will walk you through instructions for properly creating a ticket, and attaching logs, screen-shots, QB reports, and QQube files, to help our engineers investigate your specific issue.
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