The QQube technology has many years under its belt, and with a large customer base, it is stable and mature.
Accuracy is the number one goal, and, with each release, we perform rigorous testing. We match the data from each analytic against various QuickBooks reports, ensuring that the proper filters are being used to match the final results.
But bugs happen. Once we affirm that a bug truly exists, we make sure we fix it within a reasonable time.
We created a short, comprehensive troubleshooting guide that takes you step-by-step through the possible causes of data accuracy.
99% of the time a complete reload of your data from scratch in QQube solves your problem - especially if it has been running correctly previously.
But, if a complete reload from scratch doesn't fix your accuracy issues, then the guide will walk you through instructions for properly creating a ticket, and attaching logs, screen-shots, QB reports, and QQube files, to help our engineers investigate your specific issue.
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