IMPORTANT: This guide is for users hosting QQube in a remote desktop or terminal services environment. If you are hosting QQube in a local server and client environment then use this guide instead.
There are two steps to this operation:
Make sure that you are logged into the dedicated server user (called [qqubesynch]), where the synch occurs - and where the original install occurred. Ensure that the user has temporary full administrative rights.
Do NOT install this portion from the administrative console, and DO NOT using the "change user / install" method of installation.
Open Up the QQube Configuration Tool and navigate to "About QQube".
Version 10.X Users:
PRE Version 10.X Users:
Starts the download process:
The initial screen:
Checking for licensing status and previous version to uninstall.
This window will only appear if your yearly subscription has expired, with instructions to purchase an upgrade license to be able to continue.
Clicking OK will get the licensing screen for you to enter your new License ID and Password.
Upon License activation, the update process will continue with the licensing agreement:
This will default to Multi-User Edition - SERVER
Optional Add-In installation:
This is the default installation folder, and should not be changed.
The following window will begin the file copy and component installation.
Your existing database will automatically be updated to the current version and structure:
IMPORTANT LAST ACTION: Perform a manual refresh to make your data available for use
Since you already created a shortcut for the QQube Configuration Tool when you installed the first time, you won't need to re-perform that step, as the any QQubeConfigurationTool.exe would be replaced.
What you should do, however, is make sure that each client updates the Excel Add-In. You may - or may not - have created that shortcut upon the initial install.
All they have to do, is make sure Excel is closed, and that they run this file: C:\Program Files (x86)\CLEARIFY\QQube Tool\QQube Add-In For Excel\QQube Add-In For Excel.vsto
is requesting access to a wiki that you have locked: https://clearify.com/wiki/view/1426/multi-user-remote-desktop-environment
Your session has expired. You are being logged out.