Multi-User: Remote Desktop Environment | CLEARIFY

Multi-user Remote Desktop Services Update

This How-To Guide is for QQube Versions 7.x

Instructions for QQube Version 6.x are found here.

Instructions for QQube Version 5.x are found here.

IMPORTANT:  This guide is for users hosting QQube in a remote desktop or terminal services environment.  If you are hosting QQube in a traditional server and client workstation environment, please review this guide.

There are two steps to this operation:

1. Installing the multi-user server portion, which upgrades the QQube database.
2. Ensuring that clients who login, re-run the Excel Add-In .vsto to update the Excel Add-In.

STEP [1] - Multi-User Server Update for Remote Desktop

• Make sure that the dedicated server user, where the synch occurs - and where the original install occurred - , has administrative rights (temporarily).
• Login to the dedicated server user to prepare to perform the install.

Do NOT install this portion from the administrative console, and DO NOT using the "change user / install" method of installation.

The initial screen:

Two things get checked after clicking the Install button:

• Licensing Status
• Looking for any Previous QQube versions that need to be un-installed before proceeding.

This window will only appear if your yearly subscription has expired, with instructions to purchase an upgrade license. If you do not purchase an upgrade license, the installation will stop.

Clicking OK will get the licensing screen for you to enter your new License ID and Password. 

Upon License activation, the update process will continue with the licensing agreement:

The next two screens may need to be adjusted.

Then the installation folder which will default to the existing installation folder, and should not be changed:

The following window will begin the file copy and component installation.

Progress Window:

Your existing database will automatically be updated to the current version and structure:

Finish of the installation:

IMPORTANT LAST ACTION:  Perform a manual refresh to make your data available for use

STEP [2] - Multi-User Client Update for Remote Desktop

Since you already created a shortcut for the QQube Configuration Tool when you installed the first time, you won't need to re-perform that step, as the any QQubeConrigurationTool.exe would be replaced.

What you should do, however, is make sure that each client updates the Excel Add-In.  You may - or may not - have created that shortcut upon the initial install. 

All they have to do, is make sure Excel is closed, and that they run this file:   C:\Program Files (x86)\CLEARIFY\QQube Tool\QQube Add-In For Excel\QQube Add-In For Excel.vsto