There are two options for synching data
The Scheduled sync uses what is checked in the main Available Data Models, and not what is checked in the manual refresh area.
The "Clear all data on synch start" option indicated above, is designed primarily for cases where accounts or customers are being merged on a somewhat regular basis. When accounts or customers are merged, it requires a complete reload of the data.
NOTE: These settings are only for Scheduled Synchs - NOT Manual synchs.
If you have a multi-user version of QQube, you can use this option on your QQube Configuration Tool to control the synch that takes place under the dedicated synch server user. It works, just as if you were on the server doing a synch.
If you are using this option on the desktop for a single-user version of QQube, remember that the currently logged in QuickBooks user will control/supersede the permissions between it and QQube.
If you get an abnormal synch interruption, perform a manual abort, or are directed by our support team to 'clear the data and reload from scratch', check the "Run all", then the "Clear all data on synch start", before performing the next manual synch.
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