Synchronizer Logs in QQube | CLEARIFY

The Key to Success - Synchronizer Logs

The Log is always the first step in any troubleshooting process - OR - to submit a ticket as it contains information on your setup, the technical environment, each QuickBooks file, and the particulars of the extraction process.

If you have a successful synch after a prior abnormal interruption or abort, it does NOT mean that your data is accurate and complete. It only means that the current synch did not find any issues.

After a synch is run, the Synch Log section becomes the default window in the QQube Configuration Tool.

1. Click on the Status Link to immediately solve the issue  
2. Select the Send to CLEARIFY Support button to auto-create a case in our website support area if step 1 does not take you to a page for a specific error message - usually an abnormal interruption, or corruption of some type. 

Situation One - Specific or Known Error If you click on the red Status Link it will take you directly to the appropriate Guide in the Knowledge Base that will tell you quickly how to solve the issue on our own.  

Situation Two - Non-Specific Error or Engineer Request There are times when clicking on the red Status Link, that you will be taken to a non-specific page because of an abnormal interruption or corruption in the QuickBooks file; or a CLEARIFY support representative requests information for a Support Case.

Now you can click on the Send to CLEARIFY Support button, and automatically create a Support Ticket.  Engineers will have all of the information they need to assist you further. 

After hitting OK,  you will receive the following message:

You will be auto assigned - and sent - a web site login to receive and respond to our comments.