Upload a QuickBooks File to Support | CLEARIFY

Creating/Uploading QuickBooks Portable Files 

Perform these steps only when a Ticket has been created, and you have been requested to do so by a QQube Support Moderator or Engineer.

[1] Creating a QuickBooks Portable File

First, make sure you are in single user mode. Then go to File > Create Copy...

Select Portable Company File and click Next

Give it any name you want, with a .QBM extension and click Save

You will see the following warning message. Click OK

A message appears showing that the Portable File creation is in progress.

When the process is complete, a window appears showing the directory where the file was stored.

[2] Password in Text File

Put the admin password in a notepad (text) file with the name of the file to be uploaded.

[3] Upload the Files

Click on this link to upload both files: https://www.dropbox.com/request/xNx3sx4oN5KN5ZUHPGrz