Error 80040437 - User already logged in | CLEARIFY

Correcting Error Code 80040437

There is an error in the log similar to this:

Cause

This error comes directly from the Intuit Software Development Kit (SDK) and indicates that another QuickBooks user has logged with the same name as the user name you assigned for QQube to auto-login to QuickBooks.

There are two possible causes:

1. You assigned a specific user in QuickBooks to allow automatic login - and while that login is active, someone else is also logged in to QuickBooks with the same name.
2. You have more than one QQube Synchronizer running on the server or workstation. Invoke taskmgr.exe to see if qqubesynchronizer.exe is running (or check the user's startup folder) for users:
   1. other than the dedicated synch user in a multi-user environment
   2. other than the current user in a single-user workstation environment

Resolution

Cause 1. Create the special QQube user per our How-To Guide, to connect to QuickBooks, and ensure that no other person logs in as QQube to use QuickBooks.

Cause 2.  There are several reasons why this would have occurred.

1. You installed version 7.x under a user, that is different from
   1. the dedicated server synch user on a multi-user version of QQube 
   2. or the current user of QQube in a single-user, workstation environment.
2. You installed a version prior to 7.x using the "install for all users" option in error or inadvertently. (This option has since been removed.)

What happens in either of these cases is that you have more than one synchronizer running, thus confusing the QQube synch process.

To fix the first possible reason under Cause 2, you need to uninstall from the person who originally installed QQube under their name - ensuring that they have administrative rights for the uninstall process (do not right click and "Run as Administrator") Then reinstall under the either the dedicated synch user in a multi-user environment, or the desired user on a workstation in a single-user environment.  See https://clearify.com/wiki/view/157/installation

To fix the second possible reason for Cause 2, you need to do two things: (Only for versions earlier than 7.x)

1. Login as the other users, and make sure that these are UNchecked for everybody EXCEPT for the dedicated synch server user.
2. Ensure that the QQubeSycnrhonizer.exe is not listed in their user startup folder:

C:\Users\USERNAME\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup