Error 8004041D/80040430(35) - auto login | CLEARIFY

Correcting Issue 8004041D, 80040430, 80040435

You receive an error in the log that says:

***OR***

***OR***

Cause

These comes directly from the Intuit Software Development Kit (SDK) and indicate that it is unable to auto-login to the requested QuickBooks file.

There are five possible reasons:

1. Someone overwrote the existing QuickBooks file with a copy that did not authorize a QQube connection
2. You have Pro/Premier and the permissions have been corrupted. ERROR CODE 80040435 ONLY.  
3. Corruption of the QuickBooks Integrated Login.
4. You updated from an existing release prior to 7.9x to a release of QQube 7.9x or greater which contains a new Digital Certificate.
5. You have more than one QQube Synchronizer running on the server or workstation.
   1. On a workstation, the user where you installed QQube should be the only synchronizer. 
   2. On a multi-user server implementation, there is one - and only one - dedicated synch user

Resolution

Cause 1

If you have a copy of QuickBooks that you receive from a branch, or other user, please do the following.  Login as admin to the QuickBooks file and first ensure that passwords for all users meet Intuit complex password requirements, including - and most importantly, the QQube user. (At least seven characters, at least one number, and at least one uppercase letter). 

Then connect the file to QQube to establish the correct permissions, as shown here.

You can then give back the copy of the file to the branch, or other user, to allow them to continue to use QuickBooks, until you are ready to receive another copy at a later date.  This time, when you overwrite the current QB file, the proper permissions will already be in place.

Causes 2, 3, 4..  (If you have a multi-user version of QQube, this step must be performed on the server where the QQube Multi-User Server option is installed.)

• Go into QuickBooks under Edit>Preferences>Integrated Applications, and remove the QQube Data Warehouse from the list and click ok - leaving the file open.
• Login as the actual QQube user to see if there are permission error messages from QuickBooks and follow the instructions presented at that time. (e.g. re-enter a complex password, or create an Intuit e-mail).
• To Re-Establish Permissions: Go into the QQube Configuration Tool > Data Sources, and highlight the file there.
• Click on "Change Path" - and follow the screen shots from this guide: Change a QuickBooks File Path in QQube | CLEARIFY

Cause 5.  There are several reasons why this would have occurred.

1. You installed version 7.x under a user, that is different from
   1. the dedicated server synch user on a multi-user version of QQube 
   2. or the current user of QQube in a single-user, workstation environment.
2. You installed a version prior to 7.x using the "install for all users" option in error or inadvertently. (This option has since been removed.)

What happens in either of these cases is that you have more than one synchronizer running, thus confusing the QQube synch process.

Cause 5 Resolution for QQube Versions 7.x and Later You need to uninstall from the person who originally installed QQube under their name - ensuring that they have administrative rights for the uninstall process (do not right click and "Run as Administrator") Then reinstall under the either the dedicated synch user in a multi-user environment, or the desired user on a workstation in a single-user environment.  See Installing QQube for QuickBooks

Cause 5 Resolution for QQube Versions Before 7.x, you need to do two things: 

1. Login as the other users, and make sure that these are UNchecked for everybody EXCEPT for the dedicated synch server user.
2. Ensure that the QQubeSycnrhonizer.exe is not listed in their user startup folder:

C:\Users\[USERNAME]\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup