Error 80040414 - Modal dialogue box | CLEARIFY

Correcting Issue 80040414

The following message exists in the Synchronization Log:

Cause

This error comes directly from the Intuit Software Development Kit (SDK) and indicates that it is unable to communicate with the requested QuickBooks file because a modal window needs to be dismissed before it can continue.

This works, just as if you were opening up QuickBooks manually - you would be unable to use the program, until you had dismissed the modal window in front of you.

Common modal windows:

• QuickBooks Advertisements
• Internet Security Levels Were Not Set Correctly warning (Seen on QuickBooks Server Installations)
• Intuit special account:
  • Has not been created
  • OR the QQube User doesn't have its own special account/e-mail
• QuickBooks Update Service
• QuickBooks Preferences to Modify Reports
• Reminders

If you are using the Mult-User version of QQube, this can only occur where the physical synch between QQube and QuickBooks is taking place - where you installed the multi-user server portion. 

EXAMPLES

Internet Security Levels:

Intuit Special Account

QuickBooks Update Service

Modify Report:

Resolution

Modal windows MUST be closed before any third party app can communicate with QuickBooks.

QuickBooks Advertisements.  You can shut this off within QuickBooks: Solved: How to stop popups? (intuit.com) 

Internet Security Levels Warning. Addressed with this Intuit KB Article.

Intuit Special Account. Intuit requires a special Intuit account if you are using an Intuit service that interacts with the following information:

•     Employee and Company Social Security Number
•     Company Bank Details (Routing Number, Account Number)
•     Accounts with bank or credit card numbers
•     Customers with CC numbers
•     Vendors with Tax ID

If this is the case:

• You cannot use the same Intuit special account you used for your admin account or other accounts
• You can only use this special Intuit account for this QuickBooks file.  If you are aggregating multiple QuickBooks files in QQube, then every file will have a unique special Intuit account.
• You will NOT NEED to login every 90 days to change the password on this special account since it is only used to automatically login to QuickBooks.  

QuickBooks Update Service.  You should apply the update, but can get around this warning in a QQube server environment by simply leaving QB open to NO company file. 

Modify Report.  If you using a Single-User copy of QQube then just close the Modify Report modal window. If you see this on the Multi-User Server QQube installation, then make sure this setting is Unchecked under the QQube user:

The best thing to do in a multi-user operation is to physically login to the synch session, and watch the synch kick off.  The offending window that prevents QQube from talking to QuickBooks will become obvious.

Alternative Causes

If you do not see any errors when logging and watching the process, there is only one other reason, that this would occur - an incorrect implementation.

The synch takes place under the user where QQube is installed.  However, regular users, may erroneously attempt to run the synchronizer under their own user name (or erroneously install an update under their own user name causing the synch to auto kick off), and cause errors like this to occur.  A regular user is never a synch user.  If you are unfamiliar with the proper implementation, please review our installation guides.