Synchronizer not running | CLEARIFY

Synchronizer not running

You receive a message in the log that says

***OR***

You see a message on the Configuration Tool that says 'QQube Synchronizer is not running'

Cause

• In a Single-User environment, it is possible that the Synchronizer got removed from the lower right tray, or that the Synchronizer did not automatically kick off when rebooting the computer.
• In a Multi-User environment:
  • The dedicated server user is logged out/shut down, thereby preventing the QQube Synchronization from being able to run
  • The server got rebooted, and the Synchronizer did not automatically kick off
  • The Synchronizer Computer option is improperly set on the server.

Resolution

SINGLE-USER

Go to Windows Start>Programs>CLEARIFY - QQube Tool>QQube Synchronizer to kick it off

MULTI-USER

Make sure that the dedicated server user created for the synch process is logged into and running.  If the synchronizer does not kick-off automatically, then do the following:

1. Start the synchronizer as shown above for the Single-User environment.  If QQube has been running on your server for a while, this is probably all you need to do.
2. If that doesn't work then check to ensure that the QQube Configuration Tool shows that this user is set as the synchronizer.

There can only be ONE Synchronizer Computer on the server/network and exists in the dedicated, always on server user. 

Our step-by-step guides for Multi-User installation call for ensuring there are two shortcuts created in the startup folder for the dedicated server synch user.  You can review here:

• Multi-User QQube in a local network environment
• Multi-User QQube in a Hosted or Remote Desktop Environment

Normal QQube operations will show the lightning bolt in the lower right hand tray