QQube Excel Add-In Not Present | CLEARIFY

Troubleshooting the Excel Add-In Not Present

You may open up Excel and notice that the QQube Add-In is not present - even after you have apparently successfully installed.

NOTE: The installer always installs the components for the Excel Add-In, but it will only get added to Excel if you check the Excel Add-In option during the install.

Cause

This can happen if:

1. During the install, Excel was open
2. You have installed PowerPivot after QQube
3. You are on a Domain Network, and a Group Policy Setting for Office is preventing the add-in from being installed
4. You used the Office 365 Online installer - and not the desktop installer

Resolution

FOR CAUSES 1 AND 2

First, make sure that Excel is closed.

Second, navigate to here: C:\Program Files (x86)\CLEARIFY\QQube Tool\QQube Add-In For Excel  and double click on the file called: QQube Add-In For Excel.vsto

QQube Versions 6.x, 7.x will auto install to this screen. Click Close to finish the install.

For QQube Version 5.x only you will see this screen: 

The Excel Add-In for QQube should reappear:

What to do if it says "already installed"

If you see this message:

Go to the control panel, and un-install: 

(Windows 10)

(Windows 11)

Then go double-click on the .vsto as shown earlier in this guide.

FOR CAUSE 3

Please see this Microsoft Document for Office Group Policy Settings

FOR CAUSE 4

You will notice the following:

• You installed, and it says successful
• You don't see the Excel Add-In
• You don't see the Excel Add-In listed in the list of Add-Ins under File>Options>Add-Ins

The fact that you didn't see the Excel Add-In the in list of add-ins may point to the use of online Office 365 - never using the desktop installer.

If you know this to be true, then do the following to resolve the issue:

• Login to your Microsoft Account and run the desktop installer
• Run the vsto install (With Excel closed)
• Open Excel  and the QQube Add in should be available.