QQube Excel Add-In Not Present | CLEARIFY

Troubleshooting the Excel Add-In Not Present

You may open up Excel and notice that the QQube Add-In is not present - even after you have apparently successfully installed.

Cause

This can happen if:

1. You have installed another Add-In
2. You have installed PowerPivot after QQube
3. An application has installed its own Excel Add-In or plug-in
4. You are on a Domain Network, and a Group Policy Setting for Office is preventing the add-in from being installed.
5. You are using Office 365 Online - and not using the desktop installer.

Resolution

FOR CAUSES 1 THRU 3

First, make sure that Excel is closed.

Second, navigate to here: C:\Program Files (x86)\CLEARIFY\QQube Tool\QQube Add-In For Excel  and double click on the file called: QQube Add-In For Excel.vsto

For QQube Version 5.x only you will see this screen: 

QQube Versions 6.x, 7.x will auto install to this creen. Click Close to finish the install.

The Excel Add-In for QQube should reappear:

What to do if it says "already installed"

If you see this message:

Go to the control panel, and un-install: 

Then go double-click on the .vsto as shown earlier in this guide.

FOR CAUSE 4

Please see this Microsoft Document: https://support.microsoft.com/en-us/help/2733070/no-add-ins-loaded-due-to-group-policy-settings-for-office-2013-and-off

FOR CAUSE 5

You will notice the following:

• You installed, and it says successful
• You don't see the Excel Add-In
• You don't see the Excel Add-In listed in the list of Add-Ins under File>Options>Add-Ins

The fact that you didn't see the Excel Add-In the in list of add-ins point to the use of online Office 365 - never using the desktop installer.

To resolve this issue do the following:

login to your Microsoft Account and run the desktop installer.
Run the vsto install
Open Excel  and the QQube Add in should be available.