You run a report and your data either appears incorrect, or you have unexpected errors or results. This can apply to new users, as well as customers who have been running reports successfully for a period of time.
Rebuilding QuickBooks, clearing and reloading the data from scratch using the run all / clear all operation in QQube, solves your issue 95% of the time.
There are nine possible areas that can contribute to faulty end results:
Here are the steps to take - in order:
STEP 1. Make sure you have the latest release of QQube for your version as data accuracy bugs are released quickly if found. Update instructions: QQube Updates and Upgrades
STEP 2. If you have the latest version of QQube installed, then check the synch logs as they are always the first step to determine whether your data is synching properly. Any synch errors not manually resolved - makes moot any other subsequent success logs.
Even if you don't think you have current - previous synch - errors, rebuild your QuickBooks file (File>Utilities>Rebuild Data); then clear the data and reload from scratch as shown here.
If you do a QuickBooks>File>Utilities>Verify, and it shows no problem, you still need to rebuild your file. What the Intuit SDK (Software Development Kit) shows as corrupt will not necessarily show up in the verify process.
A reload may take some time, and is dependent upon the size of the file, and the speed of the computer. Read this How-To Guide for more information.
These steps should resolve your issue 95% of the time.
STEP A. If you have errors after the complete reload: e.g. "error 1000" or "text jibberish" in your log, then highlight the log and use the 'Send to CLEARIFY' mechanism so that we can assess what steps - if any - you may need to take to send your file to QuickBooks Data Services.
STEP B. If you don't have errors after the complete reload: Follow these steps.
If you are comparing a report to QuickBooks make sure you are using the same filters that the QuickBooks report is using.
Example shown here:
If you have performed both the basic and advanced resolution suggestions, and still think that there is an issue with the report or a bug in QQube, then please create a support ticket and perform the following specific steps:
All "bug" related tickets are responded to within 48 hours It is entirely possible that we will need a copy of your QB file uploaded to us, because it will mean that there is something in your file, we have not seen before. We will give you instructions for that process.
If we determine it IS a bug, then we post it in our queue to get fixed as quickly as possible. Fixes are generally posted within several weeks of the initial queue notation. We notify you when the bug fix becomes public.
These steps are necessary to avoid a login help desk charge. If there is a bug, there is no charge obviously, but we don't know if there is a bug until these steps are followed to their completion.
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