There is an error in the log similar to this:
This only occurs for QuickBooks Enterprise implementations and notes that QuickBooks is in single-user mode - thereby preventing the synch from taking place.
You would also only receive this message if:
Make sure that QuickBooks is in multi-user mode, and ensure that it CAN be in multi-user mode.
QQube will auto-login in multi-user mode if you use our recommended instructions for leaving QB open to NO company in a multi-user installation
For a single-user installation, typically a user has QB open already - just ensure it is in multi-user mode before starting the synch process.
is requesting access to a wiki that you have locked: https://clearify.com/wiki/view/4142/enterprise-multi-user-mode