Enterprise Multi-User Mode | CLEARIFY

Correcting Failure when not in Multi-User mode

There is an error in the log similar to this:

Cause

This only occurs for QuickBooks Enterprise implementations and notes that QuickBooks is in single-user mode - thereby preventing the synch from taking place.

You would also only receive this message if:

• You logged in under single-user mode and then attempted to synch
• Someone else logged into QuickBooks in single-user mode to perform an admin task in a QQube server implementation.

Resolution

Make sure that QuickBooks is in multi-user mode, and ensure that it CAN be in multi-user mode. 

QQube will auto-login in multi-user mode if you use our recommended instructions for leaving QB open to NO company in a multi-user installation

For a single-user installation, typically a user has QB open already - just ensure it is in multi-user mode before starting the synch process.