Multi-User Client Cannot See Server | CLEARIFY

You install the QQube multi-user client, and arrive at the screen where the QQube Engine Name is expected to be populated with the server name and address - and it is blank.

Cause

The IP Address and/or port is being blocked.  The QQube installer uses a Sybase Utility to "ping" the database server using UDP

There are four potential reasons for this:

1. Incorrect DNS settings on the server
2. Workstation Firewall is blocking port 2638
3. Server Firewall is blocking port 2638
4. The workstation is on a different subnet

Resolution

Cause 1.  Open up a DOS Prompt Window, and do a ping on the server name to see if it comes up with the expected IP address.  If it doesn't please get with your IT personnel to troubleshoot and fix.

Cause 2. Temporarily disable the firewall on the workstation, then hit the "Back" button, and the "Next" button again to see if it finds the Server Engine Name.

Cause 3. If the resolution for Cause 2 did not work, then either temporarily disable the server firewall, or disable the firewall operation that prevents pings, and ports.

Cause 4.  There is a work around that involves the installation of a single-user, changing some registry entries, and "fooling" it to act as multi-user client with the information already filled in.

FIRST. Install QQube as a single-user.   This is going to install its own database etc, but when it is done, we are going to change some settings to make it a multi-user client, and then manually point it to the correct server. 

After it is installed as a single-user (don't open up the QQube Configuration Tool), then we need to go in the registry and change the setting as follows:

Then you should be able to open up the QQube Configuration Tool, and it should be pointed to the server with no error.