Synch logs in QQube for QuickBooks Version 7 | CLEARIFY

The Key to Success - Synchronizer Logs

The Log is always the first step in any troubleshooting process as it contains information on your setup, the technical environment, each QuickBooks file, and the particulars of the extraction process.

If you have a successful synch after a prior abnormal interruption or abort, it does NOT mean that your data is accurate and complete. It only means that the current synch did not find any issues.

After a synch is run, the Synch Log section becomes the default window in the QQube Configuration Tool.

1. Click on the Status Link to immediately solve the issue  
2. Select the Send to CLEARIFY Support button to auto-create a case in our website support area if step 1 does not take you to a page for a specific error message - usually an abnormal interruption, or corruption of some type. 

Option 1. If you click on the red Status Link it will take you directly to the appropriate Guide in the Knowledge Base that will tell you quickly how to solve the issue on our own.  

Option 2. There are times when clicking on the red Status Link, that you will be taken to a non-specific page because of an abnormal interruption or corruption in the QuickBooks file; or a CLEARIFY support representative requests information for a Support Case.

Then just click on the Send to CLEARIFY Support button, and a Support Case will be created here in the CLEARIFY web site  where one of our staff will respond shortly. 

After hitting OK,  you will receive the following message:

You will be auto assigned - and sent - a web site login to receive and respond to our comments.