Review Our Support Policy
90% of all issues are related to installation, setup and understanding the synch process. We have step-by-step guides for implementation, using QQube with Excel, Power BI and other applications, and resolving issues.
Most issues can be solved by highlighting the error log entry, and following the How-To-Guide it is linked to.
For most issues except licensing or installation, it is always best create the ticket by submitting the latest log, as it helps engineers eliminate any synch or installation and setup issues, and it creates your login account.
After the ticket is created, you will receive an e-mail where you can click on a link to add your comments.
If you require support on issues related to installation or have questions on licensing then setup your login and create a ticket OR use the login you received when you purchased QQube.
Once logged in you can create a ticket.
Paid support is $149.00 per incident and is required for call back or login situations, however it is RARELY NEEDED. You can request paid support by creating a ticket for engineering using one of the two options shown above.