QQube Support Options and Technical Support Policy

Support Options

 

Review Our Support Policy

Step-by-Step Support Guides

90% of all issues are related to installation, setup and understanding the synch process. We have step-by-step guides for implementation, using QQube with Excel, Power BI and other applications, and resolving issues.

Support Guides

Support for Fixing Synch Issues

Most issues can be solved by highlighting the error log entry, and following the How-To-Guide it is linked to. 

Support for Fixing Synch Issues

Free Ticket Support Option 1

For most issues except licensing or installation, it is always best create the ticket by submitting the latest log, as it helps engineers eliminate any synch or installation and setup issues, and it creates your login account.

Free Ticket Support Option 1

After the ticket is created, you will receive an e-mail where you can click on a link to add your comments.

Update Free Ticket Support Option 1

Free Ticket Support Option 2

If you require support on issues related to installation or have questions on licensing then setup your login and create a ticket OR use the login you received when you purchased QQube.

Free Ticket Support Option 1 - Create an Account

Login and create a ticket.

Free Ticket Support Option 1 - Login After Account Created

Paid Engineering Support

Paid support is $149.00 per incident and is required for call back or login situations, however it is RARELY NEEDED. You can request paid support by creating a ticket for engineering using one of the two options shown above.

Paid Engineer Support Request