The QQube technology is a very mature product with over a dozen years in public use, and with a large customer base, it is stable and robust, and is vigorously tested with each release.
Accuracy requires four things:
The first three items fall under the customer purview and must be eliminated before we determine that item number 4 is incorrect.
99% of the time a complete reload of your data from scratch in QQube solves your problem - especially if it has been running correctly previously.
There are two instances where preferences may play a part in questionable data results:
If preferences are set correctly, then clear QQube, and reload your data:
This item is our complete troubleshooting guide - and is necessary to complete before it is deemed that we "have a bug to fix"
If we acknowledge that there is a bug to fix, then we may ask to upload your QB file in the following manner:
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