You see an error in the log similar to this:
***OR***
There are four possible causes:
Cause 1. Make sure that the Accounting Preferences setting "Show lowest subaccount only" is UNchecked, and that you Reload your QuickBooks data afterwards.
It is only necessary to re-load Financial Summary Data Models after correcting this item
Cause 2. There is only one way to fix this, and that is to reload the QQube Database from scratch as shown in the pictures at the bottom of this guide: Maintaining QuickBooks Data Integrity in QQube | CLEARIFY
Cause 3. Reload the QQube Database from scratch as indicated in Cause 2. If you get the same error after rebuilding your QuickBooks file and reloading from scratch, please highlight the specific error log, and use the Send to CLEARIFY Support button to create a ticket, and get further instructions.
Cause 4. Create a ticket following the information outlined here: QQube™ Support Options | CLEARIFY Submitting the log is the quickest way to create a ticket. Our engineers will give you instructions on getting the QQube database from you, and in most cases get a copy of the QuickBooks file. They will be able to tell you which offending transaction(s) need to be corrected.
NOTE: if we make arrangements to get a copy of your QB file, we are happy to sign any NDA for your organization.
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