Enterprise Custom Reporting Permissions | CLEARIFY

Unable to connect to server (QB Enterprise)

The log contains an error in the log similar to this:

Cause

This refers to the QuickBooks Enterprise Custom Reporting Feature, from which QQube uses certain minor extractions to supplement the Intuit SDK.

There are four possible causes:

1. The Custom Report User is now missing
2. The Custom Report User password has changed
3. The Custom Report User permissions have changed
4. QuickBooks has a setup problem which prevents communications

Resolution

Cause 1. Refer to the instructions for setting up a Custom Report User .

Cause 2. Either change the password back to what it originally was.... 

- OR -

Change the password, then Remove and Add the company in the Configuration Tool.

Cause 3. check the permissions assigned to the QQube User:

Cause 4. An installation can become corrupt, particularly when there are multiple older versions of QuickBooks installed of if an update did not finish properly.  You should run the QuickBooks utility to Repair File and Network Problems. (If using Multi-User QuickBooks, this should be done on the server).