Enterprise Custom Reporting Permissions | CLEARIFY

Unable to connect to server (QB Enterprise)

The log contains an error in the log similar to this:

Cause

There are four possible causes:

1. The Custom Report User created for access to QuickBooks Enterprise is missing.
2. The password has changed for the Custom Report User.
3. The permissions have changed for the Custom Report User
4. QuickBooks has a setup problem

Resolution

Cause 1. refer to the instructions for setting up a Custom Report User .

Cause 2. you will either need to change the password back to what it originally was.   

- OR -

Change the password, then Remove and Add the company in the Configuration Tool.

Cause 3. check the permissions assigned to the QQube User:

Cause 4. An installation can become corrupt, particularly when there are multiple older versions of QuickBooks installed.  You should run the QuickBooks utility to Repair File and Network Problems. (If using Multi-User QuickBooks, this should be done on the server).